Mom and daughter in front of Cinderella Castle
  • On May 21, 2022
    Jennifer from ON Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Not able to add frames or stickers to my photos using my Disney app. In March I had no problems. Only the filter opens .

    Hello, Jennifer!

    Welcome to planDisney with a really important question. Oh, bother! I am so sorry to hear that you are having trouble editing your precious PhotoPass, core memories in the My Disney Experience mobile app

    I started to experience this same issue last week. I submitted a request for feedback in the app by tapping the more icon [3 horizontal lines] and scrolling down to Help. I clicked on Send Us Your Feedback and selected Other Technical Issues. I described in detail what happened to me when I tried to add a border to one of my photos, and even included a screenshot. I thought something was wrong with my smartphone or the app. 

    I received an answer from the Guest Support Team, telling me they are experiencing some technical difficulties when Guests try to perform these actions. They are anticipating an update to the My Disney Experience mobile app that will correct the problem when it is released. I recommend that you report your issues as well, in the hopes that an update will come sooner for all Guests experiencing this problem. You can reach out to the Guest Support Team at  Disney Photo Imaging through the mobile app or by calling (407) 560-4300 to report your issue. 

    If you need any help planning your next visit to the Walt Disney World Resort, please come visit us again here at planDisney. 

    See ya real soon, 

thumbnail image for Andrea

Meet the Panelist: Andrea, Ohio

Hi there, I am Andrea from the Buckeye State. A very proud mom to my princess who is a former Miss Ohio. Friends and family describe me as a "Disney Nerd" and Star Wars fangirl. I have made 30 trips and counting to the Walt Disney World Resort in all stages of life since 1972 as a small child, a young mom with a toddler and now as an empty nester. The love of vacation planning runs strong in my family. My uncle had it, I have it and with my help, you will have it too. Learn More About Andrea

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