Hey there, hi there Denise!
Thanks for stopping by
planDisney with your question. I hope that trying to log into your account means that you have a magical vacation to look forward to!
Hopefully you're seeing the same thing that I am when you head to the
Walt Disney World website. There should be a menu bar at the top of the screen, and to the far right you should see "
My Disney Experience." When you click on that you should be prompted to log in to your account.
If you've already tried this and you're not seeing those options, I recommend trying to
reach out to a Cast Member. I know sometimes, the phone lines can be extremely busy, but if you call right at 7:00 AM EST when the phone lines open up you'll have a lower wait time. Alternatively, you could try opening up a chat if that feature is available.
Hope this helps. I'm sending you an extra sprinkling of pixie dust with fingers crossed that getting into your account is as simple as a few clicks of your mouse.
Diane