Hi, JJ!
I am so glad you've stopped by planDisney with your Walt Disney World Resort planning question. It's wonderful to hear that you'll soon be visiting the Most Magical Place on Earth.
I am sorry to hear that the
My Disney Experience mobile app isn't working for you since the latest update. I reached out to a helpful Cast Member and it appears that the current minimum device requirements to use the My Disney Experience mobile app are as follows:
- iOS devices: Require iOS 15.0 and above
- Android devices: Require Android 8.0 (Oreo) and above
I was also told that devices that do not meet the minimum requirements can continue to use older versions of the app, but may experience slower app performance and will not receive any new features or updates. If your phone is currently running one of these operating systems, you may need to delete and reinstall the app in order to get it to update to the current version to purchase the
Lightning Lane passes.
If you need further assistance, you can reach out to the
My Disney Experience phone number listed on the assistance by phone page. As an additional option, perhaps you can borrow a phone or find an inexpensive model that will run one of these operating systems and can work on the
Walt Disney World Resort Wi-Fi during your vacation.
I hope you get it all worked out and have a magical vacation, JJ. If there is anything else we are able to assist you with, please let us know.
Magical Wishes,
Lauren