• On May 23, 2021
    Dana from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I just got a new IPhone. The old phone has my Magic Mobile pass on it for my upcoming trip September 10-18. How do I get the pass on my new phone? Thanks!

    Hey Dana!

    A warm welcome to planDisney. Thank you for sending us your wondEARful question about Disney MagicMobile service. Congratulations on your upcoming vacation!

    Dana, your Disney MagicMobile pass is associated with your Apple ID. As long as you use the same Apple ID to access your new iPhone, you should be able to see your Disney MagicMobile pass in your Apple Wallet.

    To confirm that you are logged in to your Apple ID and that it is the same ID you used with your prior iPhone, please click on the settings icon on your phone's home screen and then click on “Apple ID, iCloud, Media & Purchases” at the very top of the menu. Please verify you are logged in to your Apple ID and if you are not, please do so now.

    Then, find the Apple Wallet icon on your home screen. It is labeled “Wallet”. Your MagicMobile pass should be in your Apple Wallet. Occasionally, things fail to transfer from one iPhone to the other. If your MagicMobile pass is no longer associated with your Apple ID, you will need to access the My Disney Experience mobile app, click on the three lines on the bottom right of the app, and choose “Disney MagicMobile”. You will need to follow the steps to add your pass to your Apple Wallet again.

    I hope that helps, Dana! If you need any additional help before your upcoming vacation, please visit planDisney again. We are always hEAR to help you!

    With a Sprinkling of Pixie Dust,

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Meet the Panelist: Priscila, Florida

Welcome home! I'm Priscila, native Floridian, lifelong Disney fan, and mom to two of my very own Disney Princesses! I'm passionate about all things Disney and as an Annual Passholder I visit Walt Disney World Resort often. I'm honored to be sharing my knowledge with you while on the planDisney panel. With a sprinkling of Pixie Dust, I'm ready to help you plan an unforgettable vacation to Walt Disney World Resort. In the words of Walt Disney himself, "To all who come to this happy place, welcome!" Learn More About Priscila

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