Family with disabled dad speaking with cast member
  • On Aug 19, 2021
    Aaron from --------- Asked

    So with the new implementation of the Genie software and Genie+, will people (those with Autism) who use the DAS system for rides still be able to get a return time to return to that ride or has this service been discontinued?

    Hey Aaron!

    A warm welcome to planDisney. Thank you for sending us your magical question about Disney Genie service and Disability Access Service (DAS) at Walt Disney World Resort.

    Aaron, I am thrilled to tell you that the DAS program has not been discontinued, nor will it be discontinued when Disney Genie service is implemented later this fall. In fact, there are plans to enhance DAS in Walt Disney World Resort soon!

    This fall, two new features will be added to DAS. They are as follows:

    1. Guests will have the opportunity to pre-register via live video call and use DAS Advance pre-arrival planning.

    2. Instead of having to physically go to an attraction or to a kiosk to obtain a return time from a Cast Member, Guests will have a convenient, new way to select DAS return times directly through the My Disney Experience mobile app.

    Isn’t that magical and convenient, Aaron? Additionally, existing, in-person DAS program features will still be available for Guests who wish to continue using the DAS program upon their arrival at the Walt Disney World Resort theme parks.

    Aaron, I encourage you to visit this page which highlights some of the new features being implemented to the DAS program this fall. 

    I hope I have helped answer your question. If you have any other questions or need additional help navigating all of these new and exciting changes, we are always hEAR to help you! You ain’t never had friends like planDisney, Aaron!

    Wishing you a Magical Vacation,

    Priscila
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Meet the Panelist: Priscila, Florida

Welcome home! I'm Priscila, native Floridian, lifelong Disney fan, and mom to two of my very own Disney Princesses! I'm passionate about all things Disney and as an Annual Passholder I visit Walt Disney World Resort often. I'm honored to be sharing my knowledge with you while on the planDisney panel. With a sprinkling of Pixie Dust, I'm ready to help you plan an unforgettable vacation to Walt Disney World Resort. In the words of Walt Disney himself, "To all who come to this happy place, welcome!" Learn More About Priscila

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