Mom And Son Giraffe
  • On Dec 10, 2013
    Lesli from ON Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Will the new guest assistance card be the same size as previous ones? II also heard that your photo will be taken. Can you give me some information on what it will look like and what to expect so I can prepare my son for the process. Thanks.

    Hi Lesli,

    Welcome back to the Disney Parks Moms Panel. This is such a great question!  The new Disney Parks Disability Access Service (DAS) Card will be similar in size to the old Guest Assistance Card however it has a completely new look.  First off, it is green instead of red, and guests will need to have their picture taken for the card.  There will also be printed information and details instead of the hand written information on the old cards.  The most significant change will be to the back of the card where guests will find a chart for Cast Members to fill in important details.  The most important details will include your selected attraction and your return time.  

    To use the new Disability Access Service Card, guests will need to head over to the attraction they would like to experience, and present their card to the Cast Member.  The Cast Member will look at the current wait time and assign your party a return time.  Once you have the Cast Member fill in your card, you are free to enjoy the Theme Park until your return time, at which point you will be allowed to use an alternate entrance (the FastPass entrance in most cases).

    The Disney Parks Blog has issued some Frequently Asked Questions concerning the new system that has proven to be very helpful.  I would recommend reading through the information, and if you have any other questions, please feel free to send me another question. I would be happy to help in any way possible.  

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Meet the Panelist: Stephanie, Ontario

I'm a Canadian mom with so many wonderful memories at Walt Disney World Resort!  I would love to use my experience in  traveling with toddlers, children, tweens and guests with limited mobility to help others experience all the magic Disney has to offer. Learn More About Stephanie

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