Man in wheelchair getting on Expedition Everest; animal kingdom; cast memeber
  • On Nov 8, 2023
    Diana from NJ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have neuropathy in both my feet and undergo treatments twice a week for the pain and issue. Will a note from my Dr with my diagnosis be able to prevent me from standing in lines and use the handicap entrance ?

    Hey, Diana! Welcome to planDisney.

    Walt Disney World Resort does a great job caring for Guests with disabilities. They have something called Disability Access Service (DAS), which is free for qualifying Guests. DAS allows Guests to make attraction return time selections using the My Disney Experience mobile app. This drastically reduces wait times in line and allows Guests to maximize the joy of their Walt Disney World trip. Using DAS is really easy too. On the day of your visit, tap on the three horizontal lines at the bottom right of the app. Once you've qualified for the service, you'll see the DAS feature magically displayed. This feature will show a list of available attractions. If you tap on an attraction, you'll discover relevant information about that attraction, plus the next available DAS return time. If you tap that time, you'll then confirm the members of your party who will be joining you for the attraction. Just note that you may only book one attraction at a time. You can have a maximum of 6 Guests (including yourself) on each return time selection.

    There are two ways to register for DAS:

    1. Pre-register online

    If you'd like to pre-register for DAS, visit the Registering with Disability Access Service (DAS) page of the Walt Disney World Resort website. If you log in to your My Disney Experience account and click on the "Request Live Chat" button, you can initiate the DAS Advance process. The live chat feature is available between 7:00 AM and 10:00 PM (ET). You'll want your device to have a video camera. Depending on call volumes, you may enter a waiting room. You'll be able to speak to a Cast Member and explain your situation and they'll decide if you qualify for DAS. You do not need to provide proof of your diagnosis.

    2. Register in person

    Once you arrive at The Most Magical Place on Earth, you can apply for DAS by stopping by Guest Relations in any of the theme parks. You'll speak with a Cast Member who'll be able to talk through your particular needs and, if appropriate, complete the registration process for you. You'll then have DAS for the next 60 days, which you can access through the My Disney Experience mobile app.

    I hope that's helpful, Diana! Thanks so much for choosing to be our Guest.

thumbnail image for Mike

Meet the Panelist: Mike, Virginia

I'm Mike, a Disney-loving "scouser." I have a wonderful wife and two young children who share my obsession for all things Disney. I've always been enchanted by the magic of Walt Disney World Resort - the charming music, captivating beauty, enthralling attractions, and breathtaking shows spark my imagination and fill me with a sense of awe. I'm perpetually planning my next Disney adventure! If you're interested in makin' memories at "The Most Magical Place on Earth" then you've got a friend in me.
Learn More About Mike

Related Video

  • thumbnail image for Beyond the Theme Parks

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.