• On Apr 14, 2021
    Tracy from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I needed to change my reservation. I cancelled two and kept the 6/5 one. Everytime i try make the new reservations it says my confirmation number has already been used please help. I need to reserve 6/4 -m. Kingdom and 6/6- hollywood parks. 3 guests

    Hi Tracy,

    Welcome to planDisney!

    It sounds like you are trying to make Disney Park Pass system reservations. If this is correct, I am not quite sure what the problem is. Here are some possibilities. First, check your My Disney Experience account to be sure that your theme park tickets are linked correctly in your account. 

    Keep in mind that you can only have one park pass reservation per day. So I would first advise you to log into your My Disney Experience account and check My Plans. Verify which park passes appear. In looking at the theme park reservation availability calendar, it looks as if park passes are limited for the dates of your visit. Unfortunately, Disney's Hollywood Studios does not currently have park pass availability on June 6 unless you are an Annual Passholder. I do, however, suggest that you keep checking!

    If you have theme park tickets with the Park Hopper® Option, you can only make one park pass reservation per day. Currently, park hopping opens at 2:00 p.m. Pending park availability at that time, you could park hop to another park. To join the virtual queue for Star Wars: Rise of the Resistance, you would need to have a park pass reservation for Disney's Hollywood Studios, so I understand your dilemma.

    If you believe there is a problem with your existing park pass reservations, I suggest you contact a Cast Member in Website Support. They can take a look at your My Disney Experience account. I had cancelled a park pass reservation once and was not able to make a new one even though the theme park reservation availability calendar showed availability. A Cast Member was able to make the reservation for me.

    Tracy, I am sending a little extra pixie dust your way trusting that you will get your park pass reservations sorted. And if I misunderstood your question, my apologies. Please stop by again!

    Magic and memories,

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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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