Greetings, Melanie, thank you for consulting planDisney.
I am sorry to hear that your plans have been adversely affected by COVID-19, and since you have attempted to cancel your
Walt Disney World Resort vacation package online with no success, this means that you will need to contact
Walt Disney World Resort Hotel Reservations as soon as possible, as your reservation may fall under regulations for the current
Terms and Conditions. Rest assured, a Cast Member will be able to assist and direct you accordingly.
While it may not be an appropriate time to discuss vacations, it may prove helpful if I present you with options to think about in preparation for your call regarding your current reservation.
Please ask the Cast Member if you can apply your current vacation towards a future visit, and also ask if you could benefit from any
special offers, deals or discounts. It doesn’t hurt to ask.
Melanie, regarding your future visit, please take a look at our
Enchanting Extras Collection featuring unique seasonal events, tours and activities which may be of interest to you in terms of when to return - I am a great fan of any EPCOT seasonal festivals and the VIP Tours, they are so enriching!
Thank you for consulting
planDisney, I am sorry that your plans were negatively impacted by COVID-19, and I hope to be of any assistance with your future visit to Walt Disney World Resort and above all, I wish you well.
Best wishes from a fellow Canadian Disney fan ~
Jacqueline