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  • On Feb 19, 2022
    Melanie from ON Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Needed to cancel my reservation due to COVID, Does the ticket have an expiring date? I can't make a new reservation for another date why? I need help figuring this out asap.

    Greetings, Melanie, thank you for consulting planDisney.

    I am sorry to hear that your plans have been adversely affected by COVID-19, and since you have attempted to cancel your Walt Disney World Resort vacation package online with no success, this means that you will need to contact Walt Disney World Resort Hotel Reservations as soon as possible, as your reservation may fall under regulations for the current Terms and Conditions. Rest assured, a Cast Member will be able to assist and direct you accordingly.

    While it may not be an appropriate time to discuss vacations, it may prove helpful if I present you with options to think about in preparation for your call regarding your current reservation.
    Please ask the Cast Member if you can apply your current vacation towards a future visit, and also ask if you could benefit from any special offers, deals or discounts. It doesn’t hurt to ask.

    Melanie, regarding your future visit, please take a look at our Enchanting Extras Collection featuring unique seasonal events, tours and activities which may be of interest to you in terms of when to return - I am a great fan of any EPCOT seasonal festivals and the VIP Tours, they are so enriching!

    Thank you for consulting planDisney, I am sorry that your plans were negatively impacted by COVID-19, and I hope to be of any assistance with your future visit to Walt Disney World Resort and above all, I wish you well.

    Best wishes from a fellow Canadian Disney fan ~ Jacqueline
thumbnail image for Jacqueline

Meet the Panelist: Jacqueline, Ontario

Hello, from Ontario, Canada! I am a former band and visual arts teacher who is retired and home full-time always planning my next Disney Destination vacation. I would be honored to help you plan your Walt Disney World Resort vacation, with a few personal first-hand tips for sailing with Disney, walking in Walt's footsteps at Disneyland Resort and travelling with a special needs family member. Learn More About Jacqueline

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