Guardians of the Galaxy at Night
  • On Feb 3, 2023
    Jennifer from AZ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I need to update my account profile. The system has my dob incorrect and I want to make sure it's updated. How can I make changes to my profile?

    Hi Jennifer, 

    Thanks for bringing another great question to planDisney. Whether you're celebrating a milestone birthday or a very merry unbirthday, there's no better place to honor the occasion than Walt Disney World Resort. Speaking of celebrations, The Most Magical Celebration on Earth continues through March 31. The sight of Spaceship Earth in EPCOT as a Beacon of Magic is one of my favorite sights from this 18-month celebration. Capture the moment with a shot from a Disney PhotoPass photographer - these hardworking Cast Members have recently gone green, which makes them easy to spot.

    I understand the date of birth listed on your My Disney Experience account profile is incorrect, Jennifer. Cast Member assistance is required to correct this information in your account. I recently had success making a similar change to my profile via the live chat on the Walt Disney World Resort website. Cast Members are available from 7:00 a.m. to 11:00 p.m. EST. If the chat icon on the Help Center page is grayed out, that just means all Cast Members are currently assisting other Guests. If that's the case, open an additional tab and go about other online business. Keep your sound up so you'll hear the invitation to chat when it pops up. I completed a brief online form giving the Cast Member temporary access to my account information. After that, my desired change was made faster than I could say, "Bibbidi Bobbidi Thank You!!" Cast Member support is also available by calling the My Disney Experience, MagicBand, and MagicBand+ number.

    Something I've enjoyed at every age is hugging Mickey Mouse. You'll find him at Town Square Theater in Magic Kingdom Park, Disney and Pixar Short Film Festival in EPCOT, Red Carpet Dreams in Disney's Hollywood Studios, and Adventurers Outpost in Disney's Animal Kingdom Theme Park. That guy gets around!

    Plan magic; planDisney.

thumbnail image for Jennifer

Meet the Panelist: Jennifer, Virginia

Hey there, hi there, ho there! I’m Jennifer from Northern Virginia, close to Washington, D.C. Together is my family’s favorite place to be, and I’m so grateful that Walt Disney World Resort is designed to make that dream a destination. I’ve visited The Most Magical Place on Earth at every age and every stage, in every season, and for countless reasons. I can’t wait to help you maximize the magic on your next Walt Disney World Resort vacation! Learn More About Jennifer

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