Hello, Matthew!
Welcome to planDisney! We are DELIGHTED you stopped by, and we are SO excited to answer your question regarding your Disneyland Resort Theme Park Tickets!
First of all, I am so sorry you are having issues with unlinking your Disneyland Theme Park Tickets to your My Disneyland Account. My recommendation would be to call 714-781-4636 and speak to a very helpful Cast Member. They are able to open your My Disneyland Account and pinpoint the issue in order to resolve your linking problem very quickly.
We know the wait time to talk to a Cast Member this past week has been extremely long. HOWEVER, I have some MAGICAL news for you! I am very happy to inform you that when I call the Disneyland Resort Ticket Center in the evening, I have only waited a few minutes! WOO HOO! (NOTE: I have found that calling in the morning or afternoon will definitely increase your wait time.)
As more and more TIGGER-ific information is shared about the
phased reopening of the Disneyland Resort, I would highly recommend following Disneyland on all of its social media channels and subscribing to
The Disney Parks Blog for the most up-to-date Disney information!
If you have other questions, please do not hesitate to ask! We are here to help in any way!
Hope To See Ya Real Soon!
Wes