dlr planning 16
  • On Aug 9, 2022
    Lisa from UT Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Need to speak with an agent to plan a family trip for my husband who has ALS and needs special accommodations

    Hiya, Lisa!

    Thank you so much for sending this fantastic Disneyland Resort vacation planning question to us hEAR at planDisney! I'm Kristen, and I'm happy to be your planEAR today!

    When Uncle Walt first set out to build his theme park, he wanted it to be a place that could be enjoyed by all. At that time, attractions at other amusement parks were either intended for just kids or only thrill seekers, which meant someone was always left off to the side. I'm very happy to say that the spirit of inclusivity is alive and well at The Happiest Place on Earth, including for those who need a bit of extra help in all kinds of ways

    For your visit, Lisa, you can book an accessible Disneyland Resort Hotel room online as well as set up in-park accommodations ahead of your visit. The in-room features will offer a roll-in shower with a seat, as well as a bit more space to get around. Your theme park experience will start before you ever leave home by setting up the Disability Access Service, also known as DAS, which will help navigate some of the attractions with tricky queues. This request can be set as a virtual meeting between 30 to two days before your arrival. You can also ask all sorts of follow-up and disability-related planning questions during this meeting (for example: "are there bed rails available upon request?") so be sure to jot down questions as you think of them in the time leading up to your appointment. You may also call Disability Services at any time at (407) 560-2547 or you can email them at disability.services@disneyland.com. You can even speak with someone while in the park by stopping by any Guest Relations location.

    If you think that your family might want to rent a wheelchair or electric conveyance vehicle (ECV) for this trip, those can be found as daily rentals through Disneyland; a whole-trip rental can be arranged through the third-party company ScooterBug of Anaheim. (What I like about ScooterBug is that they'll drop your rental off before your arrival and pick it up after you leave so you won't have to wait around for the delivery, you'll be good to go from the minute you arrive!)  Also, hEARs a list of the attractions that will allow wheelchairs and ECVs as well as those attractions that require a Guest to transfer to the ride vehicle.

    I hope that this helped to guide you in the right direction to start planning your upcoming Disney days, Lisa! Be sure to follow the official planDisney Panel Instagram account for even more tips and tricks. And if you have any more Disneyland Resort vacation planning questions, We're All Ears!

    ~Kristen N.
thumbnail image for Kristen

Meet the Panelist: Kristen, Texas

Hi, I'm Kristen! I'm a mom to the best ride buddy and a military spouse who loves keeping up with the latest Disney Parks news. Trips to Disneyland and Walt Disney World have always been fun, but now that I'm the parent AND the planner every moment is that much more treasured.  I am so honored and excited to be able to share tips I've picked up, pass on fun factoids I've learned, and help create magical moments for your vacation of a lifetime!  Learn More About Kristen

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