Cinderella Castle 50th Day
  • On Jul 14, 2022
    Lillian from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I need to schedule a DAS interview for my mother in law for our upcoming trip but she only speaks Cantonese. Would there be a cast member able to help?

    Hello and welcome to planDisney, Lillian, we thank you for your question!

    I am so happy to hear that you are planning a visit to Walt Disney World Resort with your mother-in-law, the precious memories you will make together will be everlasting, especially with the thoughtfully created Services for Guests with Disabilities which will make your mother-in-law's visit more convenient and enjoyable.

    Lillian, as a primary caregiver for my special needs adult son who has very limited reciprocal language, in all our experiences registering for Walt Disney World Resort's Disability Access Service (DAS), the perceptive Cast Members have picked up on this and instead offer cheerful greetings and keep their interaction with my son on a very minimal and extremely friendly level. They will take a quick and informal photo of your mother-in-law - it's very fast and friendly. While at this point, the Cast Members only converse in English for DAS registration as I was told when I called on your behalf, you may stumble on a Cast Member who may speak Cantonese by asking during your registration either online with the DAS Advance virtual chat, or in-person inside a theme park at the Guest Relations Lobby as there are many Cast Members from around the world who work at Walt Disney World Resort. For further information, please call Disability Services at (407) 560-2547, or send an email to disability.services@disneyparks.com.

    Tips:
    It's a good idea to download the My Disney Experience Mobile App to manage your plans before and during your visit, and especially while using the DAS accommodation, since it will appear on your mobile app once registered. 

    As soon as you are registered, and inside a theme park, you will see the DAS attraction self-selection flow from which you or the registered DAS Guest may select a DAS Return Time. Please remember that while you or anyone on the DAS Guestlist may select a DAS Return Time, the registered DAS Guest (your mother-in-law), must be present when redeeming the DAS Return Time at an experience.

    Lillian, consider accessing and purchasing the Disney Genie+ service from the My Disney Experience Mobile App to save time waiting in lines for attractions that offer the Lightning Lane entrance. Using the Disney Genie+ service along with the DAS will really streamline your day!

    To Prepare for the DAS Registration:
    Please be sure to link anyone travelling with you to your Disney account by adding them to your Family & Friends list, so that they (up to six Guests including the registered DAS Guest) can be included on the DAS Guestlist.

    Kindly ensure you have made Disney Park Pass - Theme Park Reservations using valid theme park admission for all in your travel party.

    Lillian, it was my great pleasure assisting you today. Please feel free to stop by planDisney for more first-hand tips and advice, we are always here for you!

    Jacqueline
thumbnail image for Jacqueline

Meet the Panelist: Jacqueline, Ontario

Hello, I'm Jacqueline from Canada! I am a former band and visual arts teacher, now, home full-time to my two adult children, one of whom has autism. I love reading, watching historical dramas, with a new interest in knitting and crochet. I would be honored to help you plan your Walt Disney World Resort vacation, with a few personal first-hand tips for sailing with Disney, and walking in Walt's footsteps at Disneyland Resort. Learn More About Jacqueline

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