Cinderella Castle Detail
  • On Apr 13, 2021
    Paula from KY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, I need to remove cancelled resort and ticket information from myDisneyexperience. We cancelled one reservation and then added a new one and both are still appearing. Thank you!!!!

    Hey there, Paula!

    Thanks so much for visiting planDisney!

    It's great to hear you have new plans for a Walt Disney World Resort vacation! 

    I think the best approach to getting the plans displayed in your My Disney Experience to reflect the reservation changes you made is to work directly with the Walt Disney World Internet Help Desk by calling them at (407) 939-4357 or by chatting with them online. The Cast Members with the Internet Help Desk can look into the details of the vacation package you cancelled to see why it is still unexpectedly displaying for you.

    Typically, if a reservation is able to be cancelled in My Disney Experience, you'll see that option to “Cancel Reservation” available to you. It sounds like this is the step you've already taken, and the reservation is still displaying for you.

    I think the key question is: do you have your current plans -- your Resort reservation,  your theme park tickets, and your theme park reservations made through the Disney Park Pass system -- all displaying as you would expect? 

    I'm hopeful for you that the content displayed in your My Disney Experience will get refreshed and will display correctly for you with the assistance of the Internet Help Desk.
    Paula, if you'd like us to share any suggestions for your stay as you put together your plans, please ask us here at planDisney. We're always happy to offer tips and insights from our own Disney vacations.

    Here's wishing you all the fun in The Most Magical Place on Earth!

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Meet the Panelist: Jerry, Pennsylvania

The playful and creative optimism of all things Disney has enthralled me since I was a kid. I loved watching "The Wonderful World of Disney" on Sunday nights, seeing all the live-action and animated classics in theaters, and — of course — visiting "The Most Magical Place on Earth" for the first time 45 years ago. These days, the big kid in me still loves to play Disney. As a long-time Disney destinations vacationer, I'm looking forward to helping you play Disney starting here at planDisney! Learn More About Jerry

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