dlr activities 19
  • On Jul 20, 2022
    Manley from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I need to register for DAS. I would like to do a pre-arrival live video chat

    Hey, howdy, hey, Manley!

    I hope you're ready for a rootin' tootin' time at the Disneyland Resort! I'm happy to share with you my experiences with many of the services for Guests with disabilities.

    Guests who are not able to use a traditional attraction queue may benefit from the Disability Access Service, or DAS. Guests register for DAS either in-person at any Guest Relations location or online via live video chat using DAS Advance. DAS Advance registration may be done online between two and 30 days before arrival.

    Follow these steps for DAS Advance registration:

    1. Purchase theme park tickets and make theme park reservations.
    2. Set aside time in your schedule to connect with a Cast Member. The Guest registering for DAS must be present for the video chat portion of the registration process. Wait times for video chats vary. I recommend setting aside a few hours in case of a high volume of registration requests. Live chat opportunities are available between 9 AM and 8 PM Pacific Time every day.
    3. When you are ready to connect, visit the Disneyland Resort website and log in to the account linked to your theme park tickets. Make sure your computer or device has a webcam or other camera available that supports video chat. I used my iPad to register.
    4. Visit the DAS Registration page and click on the "Request Live Chat" button to join the queue.
    5. While you wait for your turn, stay near your computer or device to keep an eye on the chat window. When a Cast Member is available to chat with you, you will get a notification to begin the registration process.
    6. The Cast Member will request permission to video chat with the Guest registering for DAS. If that Guest is less than 18 years old, a parent or guardian must be present as well.
    7. The Cast Member will ask a few simple questions of the registering Guest or their guardian to determine eligibility for DAS.
    8. After the video chat portion of the interview is over, you will continue the registration process with the Cast Member via text-based chat.
    9. During DAS Advance registration you may book bonus return times for up to two attractions per day during your upcoming visit to the Disneyland Resort. Attraction availability is limited and not guaranteed. It is a good idea to have in mind attractions you might be interested in. The available attractions will be among the attractions that currently feature Lightning Lane.

    Tony's Tip: After entering a theme park, Guests with DAS use the Disneyland mobile app to view, manage and redeem DAS return times for their party. Any DAS Advance selections will show up under the "My Day" tab of the Disney Genie service in the Disneyland app. DAS Advance selections are separate and in addition to any new attraction return times you may book during your visit. Up to one return time at a time may be booked during your visit. Open the Disability Access Service (DAS) screen of the app from the ☰ feature menu to view a list of available attractions.

    Thanks for visiting us at planDisney, Manley. If you have any more questions about using DAS or other magical experiences at the Disneyland Resort, please come again!


thumbnail image for Tony

Meet the Panelist: Tony, Utah

Coming to you from the Beehive State, I’m a Disney-loving dad and husband, buzzing with excitement to share advice and tips for making your Disneyland Resort vacation as magical as possible! I’m excited to help you discover the storytelling magic of the “Happiest Place on Earth!” Learn More About Tony

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