Hi Jenifer,
Let me start by saying I'm sorry to hear you are in need of a refund for your
Disneyland Resort theme park tickets. I think the best suggestion I can think of is to encourage you to contact the Disneyland Resort Ticket Services team at (714) 781-4636. The standard policy is that
theme park tickets are nonrefundable, so perhaps you can discuss the details of your issue with the Cast Members on the Ticket Services team.
To the extent that it's helpful, Jenifer, I'll also mention that the theme park ticket policy is favorable and flexible, and provides for
applying the amount paid for unused tickets towards the purchase of new tickets. So, even in the event that your theme park tickets are unused and expired, you can make use of them for new tickets.
Jenifer, it's my hope that you'll get to look forward to the magic of the Disneyland Resort theme parks. There's always so much new and exciting getting started at the Disneyland Resort, and you can follow
the Disney Parks Blog to stay up to date.
I wish you lots of Disney magic in your day today!
Jerry