Mom and child riding Seven Dwarfs Mine Train
  • On Mar 4, 2022
    Joy from NV Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I need to purchase 2 magic bands as two bands I ordered did not arrive

    Hey Howdy Hey Joy and welcome to planDisney!

    Looks like you are in the final days of preparation for your next trip to the Most Magical Place on Earth! So exciting but yet can be stressful getting the last-minute details taken care of. No worries! The MagicBand situation should be an easy one to resolve so let's talk about how. 

    The first thing to do is check on your order status. After you make your selection for your MagicBands, you may not get a whole lot of communication on the status of the order, but from your My Disney Experience account you can check on it. After you log onto your account, from the drop-down menu at the top click on "My MagicBands and Cards". Scroll all the way to the bottom and you will see a blue button titled "Order History" which is where you should see the MagicBands you ordered and the status. If you already went through this process and did not receive MagicBands you ordered, I would call Disney at (407) 939-4357 and talk to a Cast Member about your situation. 

    Ordering MagicBands is the easy part, picking out the right ones, well that is a little tougher! You can go through the same steps you initially did to try and order the other two MagicBands from your My Disney Experience account under the same menu "My MagicBands and Cards". MagicBands from Disney will ship relatively quickly and you are able to make your purchase 10 days or more from your date of arrival and have them sent to your house. If you order between 2 and 10 days, will be ready and waiting for you at your resort when you check-in. You can also go online to ShopDisney as they do have selections not always available on the My Disney Experience site. These do not automatically link up to your My Disney Experience account but is super easy to do. From the same page listed above "My MagicBands and Cards", at the bottom you will see a blue "Link" button where you will be able to do so. 

    You also have the option for purchasing MagicBands at the resort gift shop or many locations throughout Walt Disney World such as in Disney Springs in the World of Disney Store or in any of the parks. The Cast Members will be happy to help you link your MagicBand to your account as well! 

    I hope this is just a minor hiccup for you and you are able to get this resolved quickly. I wish you a Magical time on your vacation coming up! Let us know if we can be of any further assistance!

    Have a Magical Day, 

thumbnail image for Nick

Meet the Panelist: Nick, Ohio

Hey howdy hey, I’m Nick! My happy place will always be Walt Disney World Resort and is where we call “Home”, but we do vacation exclusively in Cincinnati, Ohio for most of the year. My happily ever after is shared with my 3 girls, my beautiful wife and my career in Physical Therapy. I love any excuse to talk about Walt Disney World Resort and am so excited to help you discover the Magic of the Resort. Learn More About Nick

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.