Father and Child on Seven Dwarfs Mine Train
  • On Nov 19, 2021
    Amanda from WA Asked

    I need to plan my advance DAS rides. But when I click the chat box it says to log in even though I'm logged in

    Hi Amanda,

    Welcome to planDisney! As the mama of an Autistic Mouseketeer, I'm so grateful for all of the wonderful services Disney provides for Guests with disabilities. Thanks to services like the Disability Access Service (DAS), we've found The Most Magical Place on Earth to be magical for everyone, and my son loves our Walt Disney World Resort vacations so much that he dreams of working for Disney someday!

    Disney recently announced some upgrades to the DAS process that I'm super excited about! Being able to register ahead of time, make two selections per day in advance, and use the handy dandy My Disney Experience app to make selections as we go? Yes, please! It appears that many Guests are excited about the new preregistration service because the wait times can be quite long. I'm sorry to hear that you're having trouble making your plans! I'd be happy to offer a few suggestions that may help. First, have you accepted the DAS Terms and Conditions that are located right above the link to register? You won't be able to pre-register without doing so. Next, is the chat window opening on your browser? I had some trouble getting to that point and it was opening Disney.com for me instead. I cleared my cache and rebooted my computer and then I was able to access the chatbox. Since it keeps prompting you to log in, I'd recommend logging out and then trying to access the chat, waiting to log in until it prompts you. I'd also encourage you to try different browsers or even a private browsing mode to see if you find success in a different window. Of course, if you continue to have trouble, please don't hesitate to reach out to the friendly Cast Members at Disability Services by calling (407) 560-2547. Perhaps they could offer some assistance. 

    Thanks so much for visiting us at planDisney, Amanda. I'm sending pixie dust that you're able to complete your registration and schedule your DAS Advance selections without any additional difficulties, and I hope you have a truly magical vacation this holiday season!

    Missy
thumbnail image for Missy

Meet the Panelist: Missy, Virginia

Hi!  I'm Missy, a homeschool mom originally from Indiana, but recently transplanted to Virginia.  With a husband and five kids, I understand what busy family life is all about and how important it is to get away and create magical moments with your loved ones.  I also believe planning is half the fun, so I'd be honored to help you plan your Walt Disney World Resort vacation! Learn More About Missy

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