• On Oct 10, 2021
    Jessica from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, I need to modify my upcoming reservation. I’ve always done this online, but this time it’s not working online. I’ve called numerous times & the most recent after an hour the phone hung up. How can I actually talk to someone? I’m beyond frustrated.

    Hi Jessica,

    Welcome to planDisney!

    Now that I have done an official happy dance to celebrate your upcoming visit to the Walt Disney World Resort, I will say that I had a similar phone disconnection when trying to call to speak with a Cast Member one day so I can empathize with your frustration. I am so sorry that this has happened. If there is no link to Make a Payment in your My Disney Experience account, you will, unfortunately have to call back to speak with a Cast Member by phone.

    Most times, when I am unable to make a payment online, it happens when I have booked a room-only reservation. If you have booked a vacation package with theme park tickets, you should be able to see the link to Make a Payment online in your My Disney Experience account. Just be sure to try using the web-based site as opposed to the mobile app for this payment. 

    As you try to modify that reservation, know that your new dates might not be available. So, choose wisely. If the dates are more important that the resort hotel and your original resort hotel is not available for the new nights, then consider switching resort hotels.

    Jessica, I am sending you a little extra pixie dust trusting that you will be able to modify that reservation and get linked! Be sure to have Disney Park Pass system reservations and review the details of Disney Genie service prior to your visit. We are happy to welcome you for an Incredible Disney Day!

    Magic and memories,

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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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