Cinderella Castle 50th Night
  • On Oct 1, 2021
    Alizza from NH Asked

    I need to link my tickets to my account but they are currently linked to another family members account. How do I connect to my account as well?

    Hello and welcome to planDisney, Alizza!

    Thank you for stopping by with your question. I am happy to hear that you are planning a magical visit to the Walt Disney World Resort!

    Since your tickets are currently linked to another family member, they will have to reassign them back to you. The first thing you need to do is sign in to your Disney account and visit My Family & Friends to confirm that you are connected to your family member’s account. If you are not connected, select Add a Guest to send them an invitation to connect. Once your accounts are connected, your family member will have to sign in to their Disney account, visit Tickets and Memory Maker, find the tickets they need to link back to your account, and select Reassign.

    You can also connect to your family member via the My Disney Experience app. While using the app on your mobile device, tap the three horizontal lines at the bottom of the screen, find My Profile, and then select My Family & Friends List. To reassign the ticket back to you while using the app, your family member will have to tap the three horizontal lines at the bottom of the screen, select Tickets and Passes, find the ticket, and select Reassign Ticket. If you require further assistance, please call (407) 934-7639 and Cast Members will be happy to assist you.

    I hope this information is helpful, Alizza! Come back to visit us if you have additional questions, we are delighted to help!

    Best magical wishes,
    Thiana
thumbnail image for Thiana

Meet the Panelist: Thiana, Brazil

My name is Thiana and I am a German-Brazilian sworn translator from beautiful Brazil. I am happily married to my prince charming and the proud mother of two lovely princesses. When I am not busy with work or family, you can catch me reading, running, listening to music, or planning our next Walt Disney World Resort visit. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories.

Learn More About Thiana

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