Cinderella Castle Detail
  • On Feb 7, 2022
    Sharon from Dublin Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi i need to know if a park is prebooked on the planner and we don't turn up (we won't know until the day) are we penalised? I have some DAS attractions booked also so need to amend

    Hello Sharon, and welcome to planDisney!

    It is completely understandable that your plans may change, even at the last moment.  If you are unable to visit a theme park for which you have made a Disney Park Pass reservation, there is no penalty.  I would recommend that if you find yourself unable to utilize your reservation, do go ahead and cancel it through your My Disney Experience account, in the event that other Guests may be in need of reservation availability.

    It sounds like you have already pre-registered for Disability Access Service (DAS) and taken advantage of the new DAS Advance planning option to pre-select experiences.  Any experiences scheduled on the date for which you cancel your Disney Park Pass reservation will not transfer to a different date.  You will need to contact a Cast Member to make DAS Advance selections for your new date(s).  While in the US, you will be able to request a live chat with a Cast Member who will be able to assist you with your new selections.  Please keep in mind that DAS Advance selections must be made at least 2 days prior to your park visit.

    On the date of your visit to a theme park, you will also be able to utilize the DAS Return Time Self-Selection Tool in the My Disney Experience mobile app.

    I hope that helps!  I am wishing you a wonderful visit during The World's Most Magical Celebration.  Enjoy!

    Anne Marie

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Meet the Panelist: Anne Marie, Illinois

Hi everyone!  I'm Anne Marie from Illinois.  I love escaping our long Midwest winters with some fun in the sun at beautiful Walt Disney World Resort!  It seems our family of six is always on the go, and that is one reason why our Disney vacation memories are so special.  We get the opportunity to have fun while spending precious time together.  I enjoy helping family and friends plan their Disney vacations, and I'd love to help you plan yours too! Learn More About Anne Marie

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