Disabled person on Kilimanjaro Safari; wheel chair; service animal; Animal Kingdom; cast member
  • Apr 15, 2024
    Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I need help with a multi-family (10 people) vacation to Disney (ORL) with multiple disabled guests. Is there someone I can call or work via email to assist with this process? We had multiple deaths in the family, and I want to provide something magical.

    Hi there,

    Welcome to planDisney, thank you so much for this question, and thank you for planning what will be a really magical trip for your family! I'm sorry to hear about your family's losses - know that we here at planDisney are here to make planning your upcoming trip as smooth and seamless as possible!

    I'm happy to share that the Walt Disney World Resort is dedicated to providing a fantastic experience for all Guests - including those with disabilities. I've seen this first-hand when it comes to members of my family with disabilities. 

    My suggestion for your first stop would be the Accessibility at Walt Disney World Resort page. It's full of helpful resources and guides to planning your trip and has helpful sections for different kinds of disabilities. It's an extremely comprehensive page and the best place to start your planning.

    There is also the Disability Access Service (DAS) for Guests who, due to a developmental disability like autism or similar, are unable to wait in a conventional queue for an extended period.

    Finally, if you'd like to chat with a Cast Member about your trip, then I would recommend calling Disability Services or you can email them at disability.services@disneyparks.com.

    Thank you again for your question! I hope you and your family have a wonderful visit to the Walt Disney World Resort.

    Have a Magical Day,
thumbnail image for Greg

Meet the Panelist: Greg, Arizona

Hello there! Greg here from sunny Arizona. I'm a husband, dad to two kiddos under five, and an avid fan of all things Disney, Marvel, and Star Wars. I've been visiting the Disneyland Resort since I was 5 and have loved making all new magical memories as a family of 4. I enjoy helping friends get the most out of their trip to the Disneyland Resort, and I am excited to help you plan your most magical vacation ever! Learn More About Greg

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