Epcot and monorail at night
  • On Mar 7, 2022
    Shonda from MD Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    we need help makin theme park reservation for large group (17) and cant do so online and have called 3 days in row, on hold for4 over and hour with no answer.

    Hi Shonda,

    Welcome to planDisney! I’m sorry to hear that you’ve been having issues linking your Disney Park Pass reservations, hopefully we can resolve this today!

    First, I suggest double checking that all 17 members of your party are linked in your My Disney Experience mobile app. That means their Theme Park Tickets are linked in the “Ticket and Passes” section and each of their names are listed on your “Family and Friends List”.

    Once the above is confirmed, you’ll want to make the Disney Park Passes. Whether you’re doing this through the mobile app or online, I suggest dividing your party into smaller groups. Though this might be a tedious process, you should be able to get all the reservations done. When I’m going on vacation with multiple people, I reserve all the Theme Park reservations in groups of two or three. Once one group is done, then I move on to the next set! You’ll just want to make sure that you’re selecting the same reservations for the entire group.

    If the above process doesn’t work, I still recommend reaching out to the My Disney Experience and MagicBands help desk. One thing I always suggest is calling right at 7:00 a.m. Eastern time. Just set a reminder in your phone and hopefully you’ll have better success getting a Cast Member on the line!

    I hope this “Bit By Bryanna” is useful as you prepare for a great vacation with your family in just a few weeks. If you have any further planning or vacation questions, please feel free to reach out, I’m always happy to help!

    The Magic Is Calling, 

    Bryanna
thumbnail image for Bryanna

Meet the Panelist: Bryanna, North Carolina

Welcome to planDisney! My name is Bryanna and I am a "Disney-lifer". I have traveled to the Walt Disney World Resort since my toddler years and I have not been able to get enough of the magic. Whether we are at the one of the Walt Disney World Theme Parks or a Disney Resorts Collection Hotel, it is a way to escape every day life. I have planned many family vacations and now it is my turn to help you. Through my experienced lens, I take joy in being a part of your magical journey! Learn More About Bryanna

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