• On Jun 10, 2021
    Claudia from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, Need help with linking my memory maker to my Disney app. It was purchased through apple on my iPad. I have the receipt/email with the info showing the purchase. Unfortunately the numbers on the email are not linking to my account. Help, please.

    Welcome to planDisney, Claudia!

    It is a pleasure to answer your first question and assist you as you plan a magical Walt Disney World Resort adventure!

    I am so happy to hear that you have purchased Memory Maker! I never visit Mickey without it! This is the best way to have access to all your magical Disney vacation memories captured by Disney PhotoPass service. What I love about Memory Maker is that I can get everyone in the picture without struggling to take selfies or fighting over who will be the family vacation photographer.

    Claudia, if you were logged in to your Disney account when you placed your order, Memory Maker was probably automatically linked to My Disney Experience at the time of purchase. To check if Memory Maker is already linked to your account, sign in to My Disney Experience, visit Tickets & Memory Maker, and scroll down to view your Memory Maker purchases. If you cannot find your Memory Maker entitlement, use the Memory Maker ID sent to your e-mail to link it to My Disney Experience. If you still have issues, please contact the My Disney Experience and MagicBands team at (407) 939-4357 and they will be happy to help you link Memory Maker to your account.

    I hope this information is helpful, Claudia. Come back to visit us if you have additional questions, we are delighted to help!

    Best magical wishes,
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Meet the Panelist: Thiana, Brazil

My name is Thiana and I am a German-Brazilian sworn translator from beautiful Brazil. I am happily married to my prince charming and the proud mother of two lovely princesses. When I am not busy with work or family, you can catch me reading, running, listening to music, or planning our next Walt Disney World Resort visit. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories.

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