Mom and Dad planning vacation
  • On Oct 23, 2021
    Michelle from WA Asked

    Need help. on hold at 407-939-5277 for over 2 hours, 24 minutes 1. We have DW tickets and reservations for 10/31-11/5 but want to add one more day. 2. Our tickets are not linking to our app 3. Purchased Memory Maker but I can't get anyone else linked

    Hi Michelle! Welcome to planDisney!

    It looks like your Walt Disney World Resort vacation begins tomorrow! Yay! This is such a great time of year to visit with fall decorations on their way to becoming Christmas decorations, but still being able to enjoy events like the EPCOT International Food & Wine Festival. I know you'll have a great visit!

    I'm so sorry to hear that you've been having trouble with your Walt Disney World theme park tickets! I hope you were able to get everything straightened out over the phone with a Cast Member, but if not, you may want to try calling technical support at (407) 939-4357. Normally, I would suggest using the My Disney Experience mobile app to upgrade your tickets and add extra days, but it sounds like you haven't been able to get your tickets linked so that makes it tough!

    With Memory Maker, you will have it linked to your My Disney Experience account and will be able to see and download everyone's photos once everyone in your party is also linked to your account. To link accounts with others in your party that have their own My Disney Experience account, go to "My Family & Friends" from the My Disney Experience drop-down menu on the main Walt Disney World website, then scroll down and select "Add a Guest." On the next page, fill out the information and when you change the age to "18+," you'll see the option to invite the Guest to connect via email. Do this, and once the other parties have accepted, you'll be linked and ready to go!

    I hope you have the BEST vacation, Michelle! Please let us know if you have any other questions.

    Tabitha
thumbnail image for Tabitha

Meet the Panelist: Tabitha, Tennessee

Hello all! I'm a happily married, proud mom to two young children, and I love to plan trips to Walt Disney World Resort. One of my favorite things about taking a Disney Parks vacation is that there is always something new and wonderful to discover, no matter if this is your first trip or if you visit multiple times per year. I'm excited to help you plan your next adventure!
Learn More About Tabitha

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