Family at EPCOT Festival of the Holidays; father holding son; mother eating a cookie wearing Santa hat
  • On Dec 12, 2023
    Alyzeh from ON Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I need help confirming whether my tickets are linked or not. Can I call Disney from Canada using a toll free number. Area code 407 is for Orlando and causes international fees. Please provide steps to follow to link the tickets.

    Hi Alyzeh! Welcome to planDisney. It's so nice to see you here today!

    At this time, there is not a toll-free number for Guests from Canada to call the Walt Disney World Resort. However, I can give you some instructions that might help avoid a phone call altogether. Simply log into your My Disney Experience account and select "My Plans" under the My Disney Experience menu. Once on this page, scroll down until you see "My Plans, Reservations and Tickets." Underneath that heading, click on "Tickets, Passes & Memory Maker." This is where you'd see if your tickets are linked to your account. I hope that they are there!

    However, if you do not see them there, you can easily link them to your account on this same page. Closer to the top, you should see a string of circular icons. Underneath the icon in the middle with Mickey tickets inside, it should say "Park Tickets." Hover over or click that icon and click on the "Link Tickets" button that pops up. Input your ticket ID number (typically found within your confirmation email) and follow the prompts. This should link everything for you.

    If you are still unable to find or link your tickets, you will need to call a friendly Cast Member to get this sorted out. I would suggest calling in the morning once the phone lines open (typically 7 a.m. EST) for your best chance of a short hold time.

    Alyzeh, you're trip is almost here! I hope it's a wonderful one, full of holiday magic. If you have any other questions, please reach out directly to me.

    You can fly,
thumbnail image for Matt

Meet the Panelist: Matt, New Jersey

Well hello there! I'm Matt and I'm a Disney-loving husband, teacher, and uncle from New Jersey. You can often find me tasting my way around an EPCOT festival, rope-dropping Magic Kingdom Park, or conquering all of the Disney Mountains. I can't wait to help you reach out and find your happily ever after on your next Walt Disney World Resort vacation! Learn More About Matt

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