Girl with sister and dad in front of Cinderelle Castle
  • On Apr 27, 2021
    Karen from MO Asked

    Hi. I need help. I accidentally deleted a family member from my family & friends list. It changed my resort vacation package for the park pass tickets & Reservation from 5 people to 4. How do I correct this error?

    Hi Karen,

    Welcome to planDisney! I hear the worry in your question and am here to help as best I can!

    First things first, you need to modify your vacation package and add the Guest back to the reservation. Just log into My Disney Experience and click on My Plans. Then click on the link that says Change Reservation. If you need help, you can contact a Cast Member by phone. Once you have the individual added back to the vacation package reservation, make Disney Park Pass system reservations for that Guest.

    When I have added a single park pass reservation and have another park pass reservation for the same day and park, the system combines the single park pass reservation with the existing park pass reservation. If it does not automatically combine them, you could cancel and re-book all of your park pass reservations. Before doing that, however, be sure that you have checked the theme park reservation availability calendar to make sure there are park passes available.

    I must also add that, in the past, I occasionally had Guests disappear from FastPass+ reservations in My Disney Experience. When I called to speak with a Cast Member, they could still see the person on the reservation. There was a glitch in what the system displayed. So, it may be worth contacting a Cast Member to assist with your reservation. Note that FastPass+ service is currently paused.

    Karen, I trust you have picked out the matching gear and checked our Top 10 Packing Tips to make sure your party is all set to go. Remember to make advanced dining reservations 60-days prior to your trip. Put your party through their superhero trials. We cannot wait to welcome you to an Incredible Disney Day!

    Magic and memories,
    Donyell
thumbnail image for Donyell

Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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