Mom and Dad planning vacation
  • On Apr 15, 2023
    Marie from NJ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Need DAS pass for husband

    Welcome to planDisney, Marie,

    We are so glad you stopped by with your question so that we can help you and your family prepare for your upcoming Walt Disney World Resort vacation. 

    Disney Parks value making the theme parks and other areas a welcoming and inclusive environment for all Guests. The Disability Access Service (DAS) is one way for Guests who find waiting in conventional queues a challenge to have a more magical vacation. You can pre-register via live video chat with a Cast Member as early as 30 days but at least 2 days prior to your park visit. Since your visit is coming up soon, you are able to begin this process now. 

    Your first stop will be the Registering for Disability Access Service page on the website. I encourage you to read the information as you scroll down the page to find “Ready to Chat with a Cast Member?” You will need to read and agree to the Terms and Conditions by selecting the blue “Terms and Conditions” button. Once you have completed that step, you will return to the previous page and will see that the “Request Live Video Chat” button will now be blue. Just click there and you will enter the queue for a live video chat with a Cast Member.

    The Cast Member will ask your husband some questions to help determine if DAS is the most useful accommodation for him. If DAS is right for his situation, he will be offered the opportunity to make DAS Advance selections before your visit, which is super convenient. You may make more plans on the day of your visit in the My Disney Experience app. If you or your husband have any questions or concerns on the day of your visit, please ask a member of the Guest Experience Team (they will be under the blue umbrella and wearing blue) throughout each of the theme parks.

    Marie, there are a couple of things that will make the chat process go smoothly. First, add your travel party to your Family & Friends list and link everyone’s theme park admission in your My Disney Experience before you begin the registration process. If you need assistance navigating that process after checking it out on the Walt Disney World website, please don’t hesitate to stop back by planDisney and let us know. And of course, make sure you have your video and audio ready to go so you will be on your way with the chat as soon as a Cast Member is available.

    Following Walt Disney’s vision to create welcoming places for all Guests, Walt Disney World Resort offers a variety of special services for Guests. I’m excited that you will be making memories soon and hope that your vacation will be one that makes you feel right at home.

    If we can assist you in any other way as your vacation draws near, please come back and let me and my planDisney pals know. We are here to help!

    Believe in the magic,
thumbnail image for Shannon

Meet the Panelist: Shannon, Georgia

Hi friends! I'm Shannon, a dreamer and a doer who loves exploring everything from the new to the nostalgic at Walt Disney World Resort. For three generations my family has been making Walt Disney World memories, so I know about creating a lifetime of magical memories at any time of life. Whether it's your first or 50th Disney vacation, an ultimate dream trip, or a quick getaway, I'll help you navigate your planning so you can create your own magical memories!

Learn More About Shannon

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