disabled girl with family and Cinderella
  • On Feb 11, 2022
    Daniel from Northamptonshire Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, we would need to use the DAS when we arrive in May for our holiday and we like the idea of having this all sorted before we arrive. We have tried a few links for the request a live chat but they don’t seem to work. Have the links been taken away? TY

    Hello Daniel,

    I must begin by explaining that as the current UK-based Panelist here at planDisney, it really is my pleasure to welcome a fellow Guest who also hails from the United Kingdom!  And also, as I do actually reside on this side of the pond, I can totally relate to your valid enquiries about the current pre-arrival arrangements for the Disability Access Service (DAS).

    Daniel, I can share that at present the Walt Disney Travel Company doesn't provide the utility for Guests from the United Kingdom to pre-register via live video chat for the Disability Access Service (DAS).  This of course, fully explains why you've been experiencing redirection links when trying to access further information concerning the Disability Access Service (DAS).

    However not to worry!  Upon entrance at your very 1st Disney Theme Park, you'll be more welcome to drop into Guest Relations to discuss with helpful Cast Members your particular needs concerning the Disability Access Service (DAS). 

    If appropriate for the disabled Guests' needs, they'll be able to register for the Disability Access Service (DAS) at Guest Relations, plus I'm happy to share that any DAS which may be issued, will last for up to a whole 60-days!

    For your added information Daniel, I thought that your family might find this link to services for Guests with Disabilities to be a really useful planning resource for your upcoming May holiday to Walt Disney World Resort.

    I sincerely hope that I've been able to provide a little reassurance for you today Daniel.  Please know that you're always welcome to return to me here at planDisney if you should have any further questions concerning your holibobs to the most magical place on earth.

    Have a great Disney day ~ Jane
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Meet the Panelist: Jane, United Kingdom

As the UK "Mum" on the planDisney Panel I'm able to assist those lucky Guests visiting Walt Disney World Resort from the United Kingdom who generally enjoy a whole 2 week magical stay. The planning and organising of resorts, Advance Dining Reservations and extra pixie dusted holiday fun for solo travellers, large or small family groups is my absolute pleasure! Learn More About Jane

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