• On Jun 18, 2021
    Staci from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I need to change my tickets to a different date that costs more. How can I do that and pay the difference. I can’t find answers anywhere. I was on chat waiting 30 minutes and Disney disconnected the chat on me. I’ve been on phone for almost 2 hours. Help

    Hi there, Staci!

    Welcome to planDisney, and thanks for asking us your question about theme park tickets. I’m glad to hear a Disneyland Resort vacation is on the horizon for you, but I’m sorry you’ve had difficulty making changes to your plans.

    Ticket upgrades cannot be made online, and because Guests need to make advance theme park reservations to visit the parks, changes have to be made prior to your arrival instead of in person at the Disneyland Resort Main Entrance Ticket Booths. To upgrade your ticket tier for an upcoming vacation, you’ll have to speak with a Cast Member by calling the ticket helpline at (714) 781-4636. Unfortunately, wait times can be longer than usual at this time due to higher call volumes. I have found that it helps to call first thing in the morning when the line isn’t as busy, and I use a cell phone if possible so I can remain mobile and go about my day while still waiting on hold for a Cast Member to assist me. 

    I hope this answers your question, Staci, and that your plans to visit the Happiest Place on Earth will be finalized soon! Please send us any other planning questions you have as your trip approaches.

    Wishing you magic,
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Meet the Panelist: Courtney, California

I'm a lifelong Californian who's been making magical memories at the Happiest Place on Earth since I was a little girl! Now that I'm the mom of a spirited son and daughter, I love seeing the Disneyland Resort through their young eyes. Our family is perpetually planning our next Disney Parks adventure, and I'm excited to help make your dream vacation a pixie-dusted reality too! Learn More About Courtney

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