Hi there, Staci!
Welcome to
planDisney, and thanks for asking us your question about theme park tickets. I’m glad to hear a
Disneyland Resort vacation is on the horizon for you, but I’m sorry you’ve had difficulty making changes to your plans.
Ticket upgrades cannot be made online, and because Guests need to make advance
theme park reservations to visit the parks, changes have to be made prior to your arrival instead of in person at the Disneyland Resort Main Entrance Ticket Booths. To upgrade your ticket tier for an upcoming vacation, you’ll have to speak with a Cast Member by calling the ticket helpline at (714) 781-4636. Unfortunately, wait times can be longer than usual at this time due to higher call volumes. I have found that it helps to call first thing in the morning when the line isn’t as busy, and I use a cell phone if possible so I can remain mobile and go about my day while still waiting on hold for a Cast Member to assist me.
I hope this answers your question, Staci, and that your plans to visit the Happiest Place on Earth will be finalized soon! Please send us any other planning questions you have as your trip approaches.
Wishing you magic,
Courtney