Boy in father's arms
  • On May 24, 2021
    Todd from CA Asked

    I need to change the names on two of my tickets for an up coming Disneyland trip. I tried calling all of the customer support numbers, but they are not accepting calls. Help!

    Greetings Todd,

    Thank you for visiting us at planDisney, we’re all EARs! Oh no, please do not worry about a thing, let’s see what we can do to help.

    My best recommendation would be to call the Disneyland Resort using their Ticket Service line. Please keep in mind, call volumes have increased. Especially with the recent announcement welcoming back all Guests.

    Todd, it sounds like you may have called during a pretty busy time. What I recommend doing is calling the Disneyland Resort first thing in the morning. I usually call early in the morning and simply keep my phone on mute until a Cast Member can assist me. I do also find that multitasking, until the call is answered, makes the time go by quicker.

    I know waiting can be difficult but please know that Mickey and all his Pals are working very hard. They are thrilled to finally have the gates back open, it feels like the first time in forever!

    I hope this helps, Todd. Please let us know if there’s anything else we can help with.

    -Shantel
thumbnail image for Shantel

Meet the Panelist: Shantel, Arizona

Hi ya Pals! I'm Shantel from Arizona. I am a mom of two and a military wife. I grew up going to the parks, and now we're sharing that tradition with our kids. When I am not visiting the Walt Disney World Resort, I'm at home researching and planning for our next trip! One of my favorite things to do is search for new snacks to try, especially if they are Mickey shaped. I'm definitely living the dream my heart wished for! I cannot wait to answer your questions and help make your vacation even more magical! Learn More About Shantel

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