Hey Howdy Hey Ronald and welcome to planDisney!
My Disney Experience is such a pivotal tool to have with any trip to Walt Disney World Resort. There is so much you can do on the site and with the app which makes everything so convenient being in one place! Sorry to hear you are having issues accessing your
My Disney Experience account. Let's see what we can do to help you out.
It sounds like you already tried what my first recommendation would be and that would be to reset your password. At this point, you might have to
give Disney a call to have this situation resolved. They have a specific number you can call for issues accessing My Disney Experience and that is (407) 939-4357. You can speak directly with a Cast Member about your situation and they should be able to help you out with all of your concerns.
If you are in the midst of planning your next trip to Walt Disney World, which I hope you are, there are so many great things to look forward to. Many in the Disney community, myself included, cannot wait to hear for more information about things such as TRON Lightcyle Run in Magic Kingdom and Journey of Water in EPCOT. So many more exciting things await future Disney goers and the one place to hear about all the happenings would be over at
Disney Parks Blog. Be sure to stay in the know when planning your next trip!
I hope everything works out smoothly for you Ronald and thanks again for reaching out to us. If you have any further questions, please feel free to let us know and we would be more than happy to help!
Have a Magical Day,
Nick