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  • On Dec 9, 2021
    Seth from AL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I need to change my email for my disney account, but I don’t have access to the current email that is linked to my account.

    Welcome to planDisney, Seth!

    I’m glad you stopped by with your question for us. And I’m even more delighted that you’re going to be visiting Walt Disney World Resort soon! 

    Seth, I completely understand you want to use your current email for your My Disney Experience account; after all, so much of the planning process is involved around the account and the app. If you can, please log into your My Disney Experience account and then hover over the My Disney Experience logo on the top right corner. You will want to click “Profile” and then select “Account Settings.” Under Email, you’re going to select “Edit” to add your new email address. Once you’ve confirmed and completed this change, you should be all set!

    However, if you are unable to log in, do not panic. You can call the Internet Help Desk team to look into your account and assist you further. You can reach a Cast Member at the Internet Help Desk at (407) 939-4357 from 7:00 AM until 11:00 PM, Eastern Time, seven days a week.

    As you know, My Disney Experience and My Disney Experience Mobile app are vital to your magical vacation planning; with them, you can access the complimentary Disney Genie service where you can add your preferences and have it make your ideal itinerary! You can also add the Genie+ service for an additional fee and take advantage of the Lightning Lane entrance to over 40 attractions and experiences.

    We can’t wait to welcome you to the magic, Seth! Have an enchanting visit. 

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Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

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