Hi Nora!
Thanks for stopping by planDisney with your question – I’m happy to help!
While having a Disney account makes planning, preparing, and navigating a Walt Disney World Resort vacation a breeze, it’s not so helpful if you can’t log in! The same thing happened to us when my husband stopped using the email he used to sign up for his
My Disney Experience account. As he’d signed up with an old work email, he was unable to receive a code to reset his account – just like you. If you no longer have access to the email associated with your Disney account and can’t receive the verification code, you’ll need to take a few steps to verify your identity and update your email.
The most effective way to resolve this issue is by
contacting Disney Guest Services directly. They can assist you in verifying your identity and help you change the email on your account. Simply
call Disney Guest Services, explain your situation, and they will guide you through the process. Be prepared to provide information that verifies your identity and account ownership. You’ll need to provide your full name, the old email address associated with the account, and the new email address you want to use.
Before you call, gather any documentation or information that can help prove your identity. This could include: reservation numbers from recent trips, last four digits of any credit card linked to your account, and security questions and answers, if you set them up previously. Once you’re on the phone with a representative, they’ll walk you through the process of verifying your account information. They can then help you update your email address on the spot.
After your email has been updated, make sure to check all linked Disney accounts (like Disney+ or Disney Vacation Club) to ensure your new email address is properly updated across all platforms. Once your email is updated, check to make sure your account recovery options (like security questions or a phone number) are up-to-date so you can easily access your account if you ever need to change your email again.
Taking these steps should help you get your account updated without needing access to your old email. Wishing you a smooth transition to your new email and a magical Disney experience ahead!
Diane W.