• On Jul 17, 2021
    Kate from MA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello. I need to change my email associated with my account as I left my former company. Each time I try to do it, you send a link to my old company that I can't access. How can I get this changed?

    Hello Kate and welcome to planDisney.

    Thanks for stopping by with such an important question for us to help you with!  After all, you can't go ahead and make lots of pixie-dusted plans for your upcoming November vacation to Walt Disney World Resort without being able to properly access your My Disney Experience account.

    In past yEARs, when I've experienced similar technical issues to those you describe.  I'm happy to share that I found the most successful way of ensuring that my all-important My Disney Experience account could be easily accessed via my current email account, was to seek the expert advice of Cast Members. 

    It's easy to speak in person with knowledgeable Cast Members by dialling the phone number for My Disney Experience and MagicBands contained within this handy Walt Disney World Resort Phone Directory.   To fully enable Cast Members to assist you, Kate, prior to picking up the phone, you'll want to be sure to have all of the pertinent details of your My Disney Experience account close to hand.

    Kate, for your further information I thought you may find some useful Frequently Asked Questions within this Help Center webpage. 

    If you should have any further enquiries concerning your November vacation to the magic and wonder of Walt Disney World Resort, then please do pop back to planDisney.  I'm always happy to help wherever I am able

    Have a great Disney day ~ Jane
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Meet the Panelist: Jane, United Kingdom

As the UK "Mum" on the planDisney Panel I'm able to assist those lucky Guests visiting Walt Disney World Resort from the United Kingdom who generally enjoy a whole 2 week magical stay. The planning and organising of resorts, Advance Dining Reservations and extra pixie dusted holiday fun for solo travellers, large or small family groups is my absolute pleasure! Learn More About Jane

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