AA; Mom planning on computer
  • On Oct 2, 2025
    Dylan from MI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I need to change my Disney experience account email but the current email it’s under I no longer have access to (old school email). How do I change it without being about to go into my old email?

    Hey there, Hi there, Ho there, Dylan!

    Thanks for stopping by planDisney, welcome. I’m Shantel, and I am more than happy to help you navigate your My Disney Experience account. My sister had the same thing happen to her after graduating. So I am fairly familiar with this process.

    Her situation was a little different because she ended up having two accounts, one with her school email and the other was a different email. Long story short, she also couldn’t get into the account with her school email because she was finished with school. So she made a different account, which led to confusion because both were constantly trying to connect. She ended up calling the App and MagicBand support line, where a Cast Member there merged the two and fixed everything to work under her personal email. They were also able to remove her school account. And since then, she has been great!

    Dylan, I recommend starting by calling the App and MagicBand support line first. A Cast Member on the other line will be happy to help so that you can gain access once again. After your access has been regained, you can get back to planning your picture-perfect Walt Disney World vacation. Please let us know if we can help you during your planning process. We are always here to help and share our personal favorites so that you can try them too! 


    See ya real soon,

    Shantel

thumbnail image for Shantel

Meet the Panelist: Shantel, Alabama

Hi ya Pals! I'm Shantel, an Army wife and mom of two. I grew up going to the parks, and now we're sharing that tradition with our kids. When I am not visiting the Walt Disney World Resort, I'm at home researching and planning for our next trip. One of my favorite things to do is search for new snacks to try, especially if they are Mickey shaped. I'm definitely living the dream my heart wished for! I cannot wait to answer your questions and help make your vacation even more magical! 
Learn More About Shantel

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