Disneyland- Mainstreet Station; day; train pulling in
  • On Mar 23, 2024
    Kira from Lancashire Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I need to cancel my trip

    Happiest greetings Kira,

    Welcome to planDisney! Thank you for submitting your question to us!

    I’m so sorry you wish to cancel your upcoming visit to the Disneyland Resort! I’m not sure if you booked a vacation package or individual selections for your planned visit, so I will list all the different ways to cancel a trip to the Disneyland Resort.

    If you are canceling a Disneyland Resort Vacation Package (a combined hotel and theme park ticket package), you can go into the Disneyland App or log into your Disney account on the Disneyland Resort website to cancel. If you cancel your reservation 31 days or more before your planned visit date, you will receive a full refund. If it is 30 days or less before your vacation dates, you will receive a partial refund that does not include the initial $200 deposit paid when you booked the vacation. You can review the Disneyland Resort Vacation Package Terms & Conditions for more information. 

    If you only booked a hotel reservation and wish to cancel, you can proceed the same way. Log into your Disney account via either the website or mobile app and cancel your reservation under “My Hotel Reservations”. You can also speak with a friendly Cast Member on the Hotel Reservations line for assistance. 

    If you purchased theme park tickets separately (not in a vacation package), then I’m sorry to report that they are nonrefundable. Unused one-day tickets are valid through December 30, 2025, and unused multi-day tickets are valid through January 12, 2026. So you can use those purchased tickets on a future visit to the Disneyland Resort! If you have further questions about ticket purchase, you can speak with a Cast Member on the Tickets line who will be happy to assist! 

    Finally, if you also need to cancel an advanced dining and/or theme park reservation, you can log into your Disney account and view these reservations under “Future Plans”. Once you locate the reservation you wish to cancel, click on it and scroll to the bottom, then select “Cancel Reservation”. 

    If you have other questions about the Disneyland Resort, remember - you’ve got a friend in me!

    Tiffany
thumbnail image for Tiffany

Meet the Panelist: Tiffany, Texas

Hi there! My name is Tiffany and I am a social worker and happy haunt from Texas! From the moment I took my first steps down Main Street, U.S.A., I knew I was home. I'd love to help you plan your next visit to The Happiest Place on Earth!  Learn More About Tiffany

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