• On Dec 27, 2020
    Michelle from BC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We need to cancel our tickets due to Covid, border restrictions and safety issues. Who can help me with this?

    Hello Michelle!

    A warm welcome from all of us here at planDisney!

    I’m so sorry to hear about having to cancel your trip to the Happiest Place on Earth. I've cancelled a few Disney trips myself amidst everything going on right now. The Disneyland Resort remains closed and we still don’t have a date for reopening. The state did provide guidance for a reopening of Disneyland Park and Disney California Adventure Park so as things continue to get better we should be getting more information on when the parks will reopen.

    The Disneyland Resort typically does not provide refunds or cancel their tickets. With the theme parks being closed for so long, they are currently extending the expiration date on a lot of their theme park tickets. Most tickets have been extended through December 16, 2021. Without knowing exactly what tickets you purchased, it’s hard to give you the new expiration date. The promotional Canada Resident Ticket was extended as well but check to see if any of your tickets fall into the extension categories. If you purchased your tickets through a travel agent or third party I might reach out to them as well to see if they are providing any additional options for your tickets. You’re also welcome to call Ticket Services here at the Disneyland Resort if your looking for another option instead of an extension. You can reach them at (714) 781-4636. 

    Well Michelle, I hope you found this information useful and that you are able to reschedule to a later date once the theme parks and borders open back up again.

    Remember, always believe in the Magic!

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Meet the Panelist: Andres, California

Hello from Southern California! I live 90 minutes from the "Happiest Place on Earth." I love photography and the Disneyland Resort and when you put them together, it's pure magic! I have a Disney-loving, rope-dropping family of four. My wife even calls me the Rope Drop Champion. I'm an Annual Passholder and Disney Vacation Club Member, with home resorts on both coasts. I can't wait to help you experience the most magic while on vacation and show you how to rope drop like a pro! Learn More About Andres

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