Three Generations Aboard Ship
  • On Mar 25, 2011
    Wendy from NY Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I need to cancel one guest from our cruise. How do I go about doing this? Is there a penalty?

    Hi, Wendy!

    Oh, that's a shame that you're going to have to cancel one of the guests in your traveling party. Cancellations may be made by telephone or in writing:

    (800) 951-3532


    Disney Cruise Vacations
    Guest Communications
    P.O. Box 10238
    Lake Buena Vista, FL 32830-0238

    For cancellations, amounts paid -- minus cancellation fees and other amounts owed -- are promptly refunded. All appropriate refunds are made directly to the guest's credit card account or through the guest's Travel Agent.  Depending on the amount of time before sail date, certain restrictions based on category and specific cruises, there can be varying penalty fees for cancellation. For specific information, I suggest looking at your Cruise Contract or reviewing the Terms & Conditions page on the Disney Cruise site.

    I hope this helps. For the rest of you, have a magical vacation and bon voyage!

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Meet the Panelist: Andi, Alabama

Anchors aweigh! Time to set sail aboard Disney Cruise Line, and I'm just the mom to help you navigate the waters of planning. From stem to stern to ports of call, I'll show you the ropes of pixie-dusted vessels filled with magic and adventure. Learn More About Andi

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