Photo of a fountain featuring Remy from Ratatouille
  • On Feb 26, 2022
    Melissa from MS Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    If I need to cancel my hotel reservations will I get my deposit back?

    Hey there, Melissa! Welcome to planDisney! I'm so glad that you've stopped by with your question.

    I'm sorry to hear that you are considering canceling your upcoming spring vacation to Walt Disney World Resort! But just like our favorite little chef Remy said, "Change is nature," and unfortunately, sometimes our plans change. Chef Gusteau offered the best advice when he said, "If you focus on what you left behind, you will never be able to see what lies ahead." So, if you must cancel, let's move forward, mon ami.

    Melissa, you will be happy to hear that as long as you cancel your Disney Resorts Collection hotel reservation at least five days before your arrival date, you will receive a full refund of your deposit. To cancel, log in to your My Disney Experience account and click "My Plans." If your reservation is eligible for online cancellation, you will see a "Cancel Reservation" link next to the Resort reservation. If you don’t see the Cancel button, just call (407) W-DISNEY or (407) 939-7429 to cancel. Once you cancel, the deposit will be refunded to the card that was charged to book the reservation.

    While canceling a vacation is never magical, I hope that this was helpful. But let's not say "Goodbye." Instead, let's just say, "See ya real soon!" If you end up having to cancel your spring adventure, I hope that you get to re-book very soon, and I hope that you stop by with any vacation planning questions.

    I hope to see ya real soon,


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Meet the Panelist: Mandy, Louisiana

I'm Mandy - Louisiana girl, wife, Mommy and lover of all things Disney. Walt Disney World Resort is my family's happy place, and our vacations are equal parts rope-drop thrilling and poolside chilling. For us, the best things in life aren't things at all, and we believe in investing in experiences and making magical memories together. Our Disney Vacation Club Membership has been our investment into a lifetime of unforgettable family fun. It's our key to the magic, and I can't wait to help you unlock yours! Learn More About Mandy

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