Tiana and little girl at DLR
  • On Mar 25, 2024
    Tiana from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I need to cancel my disney pass

    Hello there, Tiana! 

    Thanks so much for stopping by planDisney and asking us your question about the Disneyland Resort’s Magic Key program.

    Unfortunately, per the Magic Key Terms and Conditions, passes are nonrefundable and no credits or refunds can be given once Guests have completed the purchase process. However, if your desire to cancel is based on not being able to visit the resort in the near future and you have not yet activated your Magic Key, you could consider waiting to do so until a more advantageous time.

    Magic Key passes become active when they are first used for theme park entry, and they can also be activated when using the included parking benefit in a pay-on-entry lot at the Disneyland Resort, such as the Mickey & Friends Parking Structure. If you have not used your Magic Key for either of these purposes, it should not yet be active, and you have a year from your purchase date to activate the pass before it expires. Please feel free to reach out to the Magic Key Membership Services line at (714) 781-7277 to speak with a Cast Member who may be able to discuss other solutions or alternatives that could help you.

    If by chance you simply need to cancel a theme park reservation you made with your Magic Key, you can easily do that via the Disneyland mobile app and book a new reservation on a future date as long as your pass is not blocked out and there is reservation availability. A theme park reservation may be canceled until 11:59 p.m. Pacific Time on the day before the reservation. If this time frame has passed and you’re unable to make it to the theme park, you’ll need to wait until midnight for the reservation to expire on its own before you can book a new one. Launch the app and select “Park Reservations” under the “Plan Your Next Visit” heading. Choose the “Make or Modify Park Reservations” link to cancel and switch to a new date.

    I hope this answers your question, Tiana. Don’t forget to check out the Magic Key discounts and perks so you can make the most of all the benefits available to you as a Magic Key holder! If you have any more questions, please feel free to write back.

    Wishing you magic,
    Courtney
thumbnail image for Courtney

Meet the Panelist: Courtney, California

I'm a lifelong Californian who's been making magical memories at the Happiest Place on Earth since I was a little girl! Now that I'm the mom of a spirited son and daughter, I love seeing the Disneyland Resort through their young eyes. Our family is perpetually planning our next Disney Parks adventure, and I'm excited to help make your dream vacation a pixie-dusted reality too! Learn More About Courtney

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