Cinderella Castle 50th Night
  • On Dec 27, 2021
    Larissa from Santa Catarina Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I need to book my park and genie days but I only have The Ticket order number. Can’t proceed. I need help.

    Hey Larissa!
    I’m so excited to hEAR you are planning a trip to the Most Magical Place on Earth! I’m a little jealous you’ve already got your tickets booked and can start the official countdown to Main Street, U.S.A. You are going to have a blast!

    As you know, you will need to have both a park ticket and a Disney Park Pass reservations for entry to Walt Disney World Resort, so let’s see if we can get those tickets linked up to your account!

    In order to book your Disney Park Pass, Genie and Genie+ experience, you will need to link your tickets to your My Disney Experience account. If you do not already have a My Disney Experience account, you will need to create one to access Genie, book park passes, dining reservations, and view your Disney PhotoPass photos. Once you log in to your My Disney Experience account, go to “My Plans.” You should see a little ticket icon with Mickey Mouse ears on it. Click on the icon and select “Link Tickets.” You will then be able to enter your ticket confirmation order number for each ticket. After your tickets are linked, you will then be able to select from available Disney Park Pass reservations and add on Genie+.

    If you prefer to use the My Disney Experience mobile app instead, the process is relatively similar. Once you open the app, locate the three horizontal lines in the bottom right-hand corner. Select “Tickets and Passes” from the menu. Next, press the blue “plus sign” in the top right corner to go through the process of linking your tickets.

    I hope this is helpful and gets you on the way to the next stage of planning. If you are still experiencing difficulty, you can speak to a Cast Member at (407)-939-4357.

    Have a Magical Trip!
    Ashley F.
thumbnail image for Ashley

Meet the Panelist: Ashley, Texas

Hey Y'all! I’m Ashley and I live in Texas. My family and I love trying out the yummy snacks (DOLE Whip anyone!) and taking full advantage of our resort days. When we are not piloting the Millennium Falcon, exploring Kilimanjaro Safaris, or watching fireworks, you can find me planning our next adventure to Walt Disney World! I am so excited that you are planning a trip, and I look forward to helping you dig a little deeper and find the magic in all of the wonders of Walt Disney World Resort. Learn More About Ashley

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.