Mickey dressed in holiday clothes in front of a Christmas tree.
  • On Dec 11, 2022
    Greg from ON Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I need assistance trying to figure out the fast pass. Is that the genie? As well my husband degenerative spine disorder. How do I go about getting assistance for him. We will be there Wednesday December 14 and Thursday December 15, 2022. Thanks, Isabel

    Hi Isabel! Welcome to planDisney.

    Oh Boy! You are only two days away from your festival holiday at Walt Disney World Resort. Your questions are important, let's dive in and work through them individually.

    First things first, the old fast pass system has been retired. Disney Genie Service is the program available to help maximize your park time. The complimentary version can take your preferences and help guide you with park suggestions. It sounds like you are more interested in the Disney Genie+ Service. For a fee, you can add this service to your park day any time after midnight of your Disney Park Pass Reservation. To do this, open the My Disney Experience Mobile App and tap on the "Purchase" tab under "Disney Genie Service." Beginning at 7:00 AM, under "Tip Board," you can make your first Lightning Lane selection which helps minimize your wait time in queue lines. My pal, Anne Marie, does a fantastic job explaining the two-hour rule on how and when you can make more Lightning Lane selections. I am also including six short helpful videos that will walk you through all the important aspects of Disney Genie Service.

    While I am not versed in exactly what your husband's disability entails, I can tell you Walt Disney World Resort works hard to make sure all guests have an inclusive vacation experience. Read this link about Services for Guests with Disabilities. If mobility is an issue, I highly recommend you consider renting an Electric Conyevance Vehicle (ECV). These are available at all theme parks and Disney Springs close to the entrance. If you would like to keep your ECV for a resort stay, I recommend you consider using the Disney Feature Provider, Scooterbug. This route allows you to keep your ECV for use on transportation and at the resorts. Bell Services will also accept and return your vehicle without your physical presence. Scroll the link I provided above for a direct link to Scooterbug.

    For more information on Disability Services, you can call (407) 560-2547 or email disability.service@disneyparks.com.

    Keeping it Magical,

thumbnail image for Cindy

Meet the Panelist: Cindy, Louisiana

Hey Guys, I'm Cindy (not the one from the castle) but a simple girl from Louisiana. I'm ready to help you navigate all things Walt Disney World Resort. Especially, if you love EPCOT festivals, adult trips, girls weekend getaways and my favorite runDisney weekends. So send me your questions, I'm here to help. Learn More About Cindy

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