• On Aug 24, 2018
    Victoria from buenos aires Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, my name is Vicky. I went to Disney in January 2018, and this month when i checked the my Disney experience app i notice that i still have tickets remaining but if I check the website i don't have any how do I know if I still have tickets available

    Hi Vicky,

    Welcome back to the Disney Parks Moms Panel, and thank you for your question. I hope you had the most magical time at Walt Disney World in January!

    I had the exact same thing happen to me last month. I contacted the friendly My Disney Experience tech support team at (407) 939-4357 (here is a link to the Walt Disney World phone directory for Argentina) for their help. They were able to check and see if the tickets I was seeing were real or a glitch. 

    If it is indeed a glitch, you will want to clean it up so you’re not confused in the future. First, make sure you are running the most up-to-date version of the My Disney Experience Mobile app. If that doesn’t help, you may need to completely log out of the app and then login again, or you may need to uninstall and reinstall the app. This fixed the problem for me. The Cast Member you speak with will walk you through all of these steps if you need help.

    I’ve got my fingers crossed that you get an answer that is sprinkled with pixie dust!

    Wishing you a magical day,
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Meet the Panelist: Robyn, Virginia

Hi there! I'm Robyn, and I am so excited to share my love of all things Disney with you! My proud military family loves going on Disney adventures that include enchanting moments, laughter and happy tears, and all the pineapple and Mickey-shaped snacks we can find. It's my pleasure to help you plan the most magical and unforgettable vacation in the Disney Parks. Learn More About Robyn

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