Dad and Daughter in front of Cinderella Castle
  • On Jan 20, 2022
    Rudolph from Sao paulo Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My name is Rudolph and I'm from Brazil and I will go to Disney World in April but I can't relink my ticket with Disney App. I already linked in the past 2020 unfortunately because of the covid, we had to postpone our visit, but I can't see them

    Hello, Rudolph! Seja bem vindo ao planDisney. It's such a pleasure to help a fellow Brazilian here!

    I'm so glad you're visiting the Walt Disney World Resort in April. The weather is extraordinary, and The World's Most Magical Celebration will be at its peak when you arrive! 

    I'm also happy to share that you will get a new confirmation number for your upcoming trip. Here's the step-by-step process to do so. 

    First, email the Cast Members at ticket.usage@disneyworld.com explaining your situation. The email has to include the confirmation numbers you initially received and your full name (or the name of the person who made the purchase). It must also contain the payment method used in the transaction, where and when you bought the ticket, and, finally, a phone number where Disney can reach you during the day. 

    After receiving your email, a Cast Member will get in touch with you and give you a new confirmation number so that you can link it to your My Disney Experience account. After that, you will be able to make theme park reservations and have a fantastic time at the Walt Disney World Resort this spring! 

    Please let us know if you have more questions or need advice. We're always here to help!

    May the magic be with you, 

    Julie
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Meet the Panelist: Julie, California

Hi! I am Julie, a Brazilian brand strategist, and amateur cook. I grew up in Brazil, but I currently live in California. I dreamed of visiting the Disneyland Resort and the Walt Disney World Resort since I was a little girl and now I love to help others enjoy the magic as much as I do. Being an all-things-Disney nerd and Disney Vacation Club member, I'm here to help you find the perfect hotels, park events, and seasonal festivals to make your trip a memory to cherish forever! Learn More About Julie

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