Girl in giftshop with Mickey Mouse plushy
  • On Apr 6, 2021
    Elena from CA Asked

    Hello. My name is Elena M, I purchased 5, 3 day passes for Disneyland about end of February beginning of March 2020; we used 1 of the 3 days the first week of March 2020 then lost 5 family and friends and bcuz of Covid, and my paper tickets. Can u help?

    Hello, Elena!

    Welcome to planDisney, and thank you for sending us your question. I’m very sorry to hear about the loss of your friends and loved ones. This past year sure has been challenging for so many, and I know we could all use some Disney magic in our lives again!

    Some theme park ticket types (including multi-day tickets with unused days) were granted an expiration date extension to December 16, 2021, so it’s likely the extension applies to the tickets you purchased last year. It sounds like you’re unable to locate your paper theme park tickets. Is it possible that you or someone else in your group linked them to a Disney account on or the Disneyland Mobile App for making Disney MaxPass selections? If so, they should still be linked there and will show the updated expiration date.

    Using the Disneyland Mobile App, you should be able to find any tickets linked to your Disney account. Tap on the icon in the lower right corner of the app that looks like three horizontal lines to reach the main menu. Select "Tickets and Passes" near the upper right-hand corner of your screen to display any linked tickets. You may have to swipe left or right to see all of them. If you’ve tried this and still don’t see the tickets you had, I recommend calling the resort’s ticket helpline at (714) 781-4636 for live assistance from a Cast Member since there may be another way for them to locate your prior ticket information.

    I hope this helps, Elena, and that you’re able to plan a pixie-dusted visit to the Happiest Place on Earth very soon! Please write back with any other questions you may have.

    Wishing you magic,
thumbnail image for Courtney

Meet the Panelist: Courtney, California

I'm a lifelong Californian who's been making magical memories at the Happiest Place on Earth since I was a little girl! Now that I'm the mom of a spirited son and daughter, I love seeing the Disneyland Resort through their young eyes. Our family is perpetually planning our next Disney Parks adventure, and I'm excited to help make your dream vacation a pixie-dusted reality too! Learn More About Courtney

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