• On Aug 7, 2021
    Mandy from MI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My name has changed as my account is old how do I change it as I think that is why I can't connect to a reservation that a family member made for our trip has that is my correct name. Thank you

    Hello and welcome to planDisney, Mandy!

    Thank you for stopping by with your very first question. It is a pleasure to assist you as you plan a visit to the Walt Disney World Resort with your family!

    To update your Disney account, please visit Communication Choices and select Disney, ESPN, ABC, Marvel, and Star Wars accounts. After signing in, you will be able to update your personal information, reset your password, and even delete your account. 

    After updating your information, sign in to My Disney Experience and visit My Family & Friends to add your family member and start planning your Disney vacation together. If you require assistance, please call (407) 939-1936 and Cast Members will be happy to assist you.

    I hope this information is helpful, Mandy! Come back to visit us if you have additional questions and have a magical visit to the Walt Disney World Resort!

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Meet the Panelist: Thiana, Brazil

My name is Thiana and I am a German-Brazilian sworn translator from beautiful Brazil. I am happily married to my prince charming and the proud mother of two lovely princesses. When I am not busy with work or family, you can catch me reading, running, listening to music, or planning our next Walt Disney World Resort visit. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories.

Learn More About Thiana

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