Mickey at Disney's Hollywood Studios
  • On Jul 21, 2022
    Cesar from Sao Paulo Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, my name is Cesar. I went to Disney in July of this year. On July 15th we went to the Town Square Theater to meet Mickey, and even after bringing my magic band closer to the totem pole, my photos don't showed up. Can anyone help me?

    Hello, hello there, Cesar! You're as welcome as can be here at planDisney. Thank you so much for stopping by with your great question!

    I'm so sorry to hear that you haven't been able to locate your Disney PhotoPass pictures in your My Disney Experience mobile app, but please don't worry! This has happened to me a couple of times in the past, and the amazing PhotoPass team has always been able to locate and link my Walt Disney World Resort vacation pictures for me.

    Cesar, if you have any other pictures from that day, I would advise you to keep them close by and fill out this handy form. From the drop-down menu, you will need to select "A missing photo", and then fill out the date, location, and time, as well as the estimated number of missing photos and any Disney characters posing with you (in your case, that would be Mickey Mouse).

    After you've filled this out, you will need to provide the PhotoPass team with as many details as possible for each Guest in the missing photo. This is why you'll need that other photo from the same day! In fact, you will also be able to upload any of your pictures taken that same day in order to help the team locate your photos faster. Finally, you will simply need to fill out your personal information, including your MagicBand ID. You can find this number on the back of your MagicBand!

    I hope this has helped clarify things for you, Cesar! If you have any other questions in English or in Portuguese, please don't hesitate to reach back out to us. We're always available and more than happy to help!

    See you real soon,

    Ana Paula
thumbnail image for Ana Paula

Meet the Panelist: Ana Paula, Mexico

¡Hola from Mexico City! I love to sing, hang out with my dogs, listen to Disney music, read, and watch Frozen on repeat. I am also an English teacher, and I love surprising my students with pixie dusted lessons and warm hugs whenever I can! I am thrilled and excited to share my knowledge about EPCOT and the rest of the Walt Disney World Resort–in English and Spanish–with you. ChEARS! Learn More About Ana Paula

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