Parade at Magic Kingdom
  • On Dec 5, 2021
    Jana from LA Asked

    Multiple families have attempted to link our family and friends using the app but not all members of the parties are showing up. We have sent invites (they do not always receive) but when they are able to accept, only 1 shows up, main account holder.thanks

    Hey there, hi there, ho there, Jana!

    Thanks for joining the jamboree with us here at planDisney. I can imagine you're so excited for you and all your Mouseketeers to enjoy all the magic of the Walt Disney World Resort! 

    It sounds like you are using the "Invite Family & Friends to Plan and Share" features in your My Disney Experience account, and that's so great to hear. The Family & Friends features allow for an easy way to make, manage, and share plans so you can all enjoy the magic of the Walt Disney World Resort together. 

    Depending on how the Guest that you are adding has their own Family & Friends list set up, and depending on which method you use to add Guests to your own Family & Friends list, you might see different results when you add that Guest to your list.

    For example, if you use the "Add a Guest" feature and choose "I'll enter their name and age," you could then use the "Invite his Guest to connect" option to send the Guest an email invitation. When the Guest accepts the email invitation, they would get added to your Family & Friends list. (I'll also mention that I, too, have noticed that I sometimes need to use the "Resend" feature to resend the email invitation.)  

    If that Guest is using the "Plans managed by me" setting for anyone on their list, then you would need to add that Guest first to your list, and then use the "Add a Guest" feature again to add others whom they manage to your list. 

    Another "Add a Guest" option that you might want to try is the "Import from a Walt Disney World Resort hotel reservation" feature to enter the reservation confirmation number and reservation last name to retrieve the travel party information. 

    I hope these tips are helpful to you, Jana. You might want to give a call to the Walt Disney World Resort at (407)-934-7639, or chat with a Cast Member using the online chat service if you find you'd like some additional assistance with setting up your My Family & Friends list.

    Here's wishing you and all your Mouseketeers a wonderful Walt Disney World Resort vacation!

    Jerry 
thumbnail image for Jerry

Meet the Panelist: Jerry, Pennsylvania

The playful and creative optimism of all things Disney has enthralled me since I was a kid. I loved watching "The Wonderful World of Disney" on Sunday nights, seeing all the live-action and animated classics in theaters, and — of course — visiting "The Most Magical Place on Earth" for the first time 45 years ago. These days, the big kid in me still loves to play Disney. As a long-time Disney destinations vacationer, I'm looking forward to helping you play Disney starting here at planDisney! Learn More About Jerry

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