Disneyland- Mainstreet Station
  • On Sep 9, 2021
    Melanie from CA Asked

    I have a multi-day ticket from 2020 that is still valid. I want to upgrade it to a Magic Key but because I used the first day in Feb 2020, when I try to upgrade in the app, it says the pass expires Feb 2021 so it won’t let me. How can I get this resolved?

    Hello, Melanie! Thanks for stopping by planDisney with your question!

    I'm thrilled that you are considering a Magic Key! There are a few things to consider when upgrading a ticket to a Magic Key. First is to ensure that your ticket is still valid. Guests who had multi-day tickets and used their first visit between February 28, 2020 and March 13, 2020, but weren't able to use all the days on their ticket have had the expiration date extended to December 16, 2021. So, if you visited on February 28, or February 29, 2020, then it sounds like your ticket is still valid. If you visited earlier that month, your ticket may unfortunately be expired and not be upgradable to a Magic Key.

    If your multi-day ticket is good to go, you will most likely need to visit a ticket booth at the Disneyland Resort to upgrade it to a Magic Key. I would give Guest Services a call at (714) 781-4636 to double check the validity of your ticket before you visit the parks to upgrade. 

    Are you able to make theme park reservations with your ticket? If so, you could make a theme park reservation for an upcoming visit. After entering the parks with your ticket, you might be able to see the option to upgrade to a Magic Key in the Disneyland app at that time.

    Things are a little more tricky with tickets that expired due to the pandemic closure, so I'm unable to tell you with certainty what your options are. However, a friendly Cast Member either on the phone or at a ticket booth should be able to assess your situation fully and let you know your options. 

    I hope this helps and that you'll soon be a Magic Key holder!

    -Linda
thumbnail image for Linda

Meet the Panelist: Linda, Colorado

Hi there! I'm Linda from Colorado. The Disneyland Resort has always held a special place in my heart and now I enjoy Disney Parks vacations with my own family at least once a year. I am married to my high school sweetheart and we have a wonderfully silly daughter together. I love sharing my Disney Parks knowledge with anyone and everyone and I'm so excited to help you plan your next Disneyland Resort adventure! Learn More About Linda

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